Virgin Holidays Recruitment Agencies
Job Details


Location Stoke
Contract Type Permanent
Salary range £18,000+
Job Type Sales
Job Details

Salary: £18,000 - £18,500 per annum plus excellent benefits

Contract: Perm

Hours: 37.5 hours per week, - days, evenings and weekends

Location: Stoke

Closing date: 31st January 2020 

Many of our staff at Virgin work flexibly and in many different ways, including part-time, different core hours or remote working. Please talk to us at your application or interview stage about the flexibility you need. We can’t promise to give you exactly what you want, but we are happy to explore what’s possible for the role.


In a nutshell

Do you love making guests smile every single day knowing you have delivered amazing service? Do you always place the customer at the heart of everything you do? If so this then this could be the role for you because this is no ordinary travel role at Virgin Holidays.

Join us as a Personal Holiday Supervisor in our new Stoke Store and you'll be helping our customers to book once-in-a-lifetime experiences from luxury Caribbean beaches to African Safaris.

Within this role you will be generating sales and making sure you hit and exceed personal targets. This role will also be responsible for maintaining exceptional levels of customer experience, dealing with raised queries and the efficient running of the store in the Managers absence.

Day to day

  • You'll know all of our products like the back of your hand, and you’ll suggest ways to upgrade our customers holiday to really fit with their preferences
  • You will drive new business through helping out with creative and attention grabbing events and social media campaigns
  • Your keep our customer facing merchandise up to date and sales focused to inspire customer enquiries and sales
  • Support the Manager with operational performance including rotas, discounting and forward thinking ideas to grow our new Stoke business
  • Role model sales through service to delivering a high level of Mystery shopper scores and sales
  • Ensure completion of customer questionnaires and capture results
  • You'll help develop your team to support our business objective to be the Most Loved travel company.
  • Your ensure a consistent approach of collecting, analysing and feeding back customer data
  • If things don’t go to plan, your investigate and resolve every question straight away

About you

Are you looking for your next career in travel and have high levels of motivation, with the ability to translate this energy to staff? If so keeping reading as were on the look out for an individual who has worked in a target driven sales environment within the travel industry.

Alongside the above your need to deliver industry leading customer experience so having excellent communication skills alongside being empathic, conscientious, positive and an outstanding teammate will all help.

Being one of our Personal Holiday Supervisor is a busy and challenging role and sometimes you may feel conflicting demands on your time so you will need to be an agile thinker and be confident in making decisions that put our customers first.

If you the love the challenge of flexing between multiple pieces of information, working currently in the travel industry and looking to grow your people management skills then why not apply today?

The perks

We recognise the value you add to our dynamic company. That's why we give our people the rewards that they deserve. We have a whole host of benefits to help you enjoy life to the full, including up to seven flights a year to a wide range of fabulous Virgin Atlantic destinations. Of course you can also take advantage of discounts on our amazing Virgin Holidays hotels. We also offer a competitive benefits package including pension and private medical schemes and life assurance. You can even self select whats important to you through our benefits portal. We appreciate that life is busy, so when operationally possible remote working is available.

Be Yourself - Our Differences make us stronger
Virgin Atlantic and Virgin holidays are committed equal opportunities employers and positively encourage applications from suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. Diversity brings strength which is why we strive to provide an inclusive environment where individuality is celebrated and we can unleash the potential of our forward-thinking mix of people.

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To all recruitment agencies: Virgin Atlantic does not accept unsolicited agency CVs.

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Winner of 4 British Travel Awards in 2005.