Virgin Holidays Recruitment Agencies
Job Details

Specialist - Operations Process

Ref 153984
Location Crawley, West Sussex  
Contract Type Permanent
Salary range Competitive
Job Type Operations, Safety & Security
Job Details

Salary: Competitive per annum plus excellent benefits
Contract: Permanent
Hours: 37.5 hours per week, Mon - Fri 09:00 - 17:30
Location: The Base, Crawley, West Sussex
Closing date: 24th January 2019

In a nutshell

If you can think “red”, make friends and have a passion for aviation then we would love to hear from you.  

Here at Virgin Atlantic, we are using our data to take our operational performance to the next level to deliver an exceptional experience for our customers in order to become the most loved travel company. 

No two days are the same in operations; we are constantly working to ensure we have everything in place to guarantee the safe and efficient running of the operation. This role will require you to work to an extremely high standard, often under strict time deadlines and accepting that at times requirements may change quickly. That being said, this role is as rewarding as it is varied. In addition to industry leading travel benefits, you will also have the opportunity to work with multiple stakeholders across Virgin Atlantic, Delta, Air France-KLM and play an active role in ensuring the continued success of the operations and customer teams.

You will also be working closely with our resilience and crisis management teams, building solutions, and leading initiatives that are deployed in times of operational disruption. This will put you very much at the forefront of our operations planning processes. 

Day to day

Utilise our operational data to narrate our performance, identify trends and make recommendations to inform future strategy.

Manage cross-departmental projects designed to deliver actionable insight that drive operational performance.

Evaluate existing tools, reports and processes and propose/implement changes where possible.

Play an integral role in our resilience and crisis management functions to ensure we are best placed to react to any events that may affect our operation.

About you

We’re looking for someone to take a hands-on approach when it comes to data, someone who can digest large amounts of data and make reasonable recommendations that will impact our business. You’ll be setting the standard using your initiative and advanced analytical skills to create new processes and develop actionable insight.

You will have an extensive data background and be comfortable working with large datasets to derive insight from disparate/varied data sources. You will need to be as dynamic as our operation and be comfortable adapting to changing organisational/operational requirements.

Your role will work at the heart of our operations providing actionable data insights across engineering, airports and medical services amongst others. You will also be part of the airline’s crisis management team providing tactical support during major operational disruption. 

You will be educated to degree level or equivalent demonstrating experience in the use of data tools including Business Objects, SQL developer and Excel. Knowledge of PowerBI, Tableau or Python would be advantageous.    

To be successful in this role you will need to be a confident team player and be comfortable working under pressure across all areas of the business. Most importantly, you will be someone who can put the business and our customer’s needs first. Someone who has good time management skills, extremely organised and has excellent attention to detail. If the above sounds like you, we would love to hear from you! 

The perks

Our pioneering spirit and passion keeps our brand vibrantly alive. That's why we give our people the rewards that they deserve. We have a whole host of benefits in place to help you enjoy life to the full, as well as a world of travel opportunities including up to seven flights a year to a wide range of fabulous Virgin Atlantic global destinations. We also offer a competitive benefits package including pension and private medical schemes, life assurance, child care vouchers and excellent discounts across the Virgin Group of companies. We appreciate that life is busy, so when operationally possible remote working is available.

Be you - our differences make us stronger 
Virgin Atlantic and Virgin holidays are equal opportunities employers and positively encourage applications from suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Our aim is to employ people who reflect the diverse nature of society which is why we strive to provide an inclusive environment where individuality is celebrated and we can unleash the potential of our brilliant mix of people.
Click here to follow us on LinkedIn and view our latest company updates and current live vacancies.

To all recruitment agencies: Virgin Atlantic does not accept unsolicited agency CVs. Please do not send unsolicited CVs to our job openings or to Virgin Atlantic employees. Virgin Atlantic is not responsible for any fees related to unsolicited CVs.

Back to search results
Winner of 4 British Travel Awards in 2005.