Virgin Holidays Recruitment Agencies
Job Details

Bristol Store Manager


Ref 148884
Location Bristol
Contract Type Fixed Term / Secondment
Salary range £20,000+
Job Type Sales
 
Job Details

Salary: Competitive plus excellent benefits

Contract:  12 Months Secondment/ Fixed Term

Hours: 37.5 hours per week, mixture of days, evenings and weekends 

Location: Bristol - Standalone 

Closing date:24th August 2018


In a nutshell

We’re Virgin Holidays. And this is no ordinary travel role. Join us as a Sales Manager in our standalone Bristol store and you’ll drive your team to deliver ambitious sales and service targets whilst helping our customers to once-in-a-lifetime experiences from luxury Caribbean beaches to African Safaris.

Each day your be managing, mentoring and developing our staff in order to maintain and grow profit from new business sales. Driving net promoter score targets through management of the customer experience.


Day to day

As a Sales Manager you’ll come up with innovative ways to market our brand, bringing people into your store with creative marketing ideas and attention-grabbing events. It will be your responsibility to develop your team, so they can deliver in-depth product knowledge and constantly surprise and delight our customers. You will be driven to meet and exceed sales targets and will take a dedicated approach to identifying training needs for all Holiday Advisors within your store.

Responsibilities for the role include but are not limited to the following :-

  • Develop the existing and potential customer base
  • Set and monitor team targets
  • Handle underperformance in line with company policy
  • Develop employees to enable them to maximise their full potential
  • Maximise margin per booking by driving down cost and increasing ancillary sales at every opportunity
  • Monitor local market and competitor activity and prepare SWOT analysis and relevant plans
  • Communicate tactical offers and trading priorities to team
  • Work with marketing to support local marketing opportunities e.g. Attending wedding fairs
  • Deal with raised customer complaints
  • Recruit, coach and develop an outstanding sales team
  • Complete monthly 121's and annual performance reviews with all team members and set performance development plans
  • Ensure service delivery levels exceed customer expectations and improved company Net Promotor scores
  • Complete robust checks to ensure compliance with all company policies, procedures and guidelines.
  • Maintain Health and Safety standards of store, escalating relevant issues
  • Ensure data protection and cash handling procedures are adhered to


About you

To join us, you’ll have experience of leading a target-driven sales team alongside working in a retail environment as a Manager or Team Leader.

Your past experience will showcase your skills of meeting targets, inspiring teams and driving new business initiatives alongside strong commercial acumen and analytical skills - a marketing guru, entrepreneur and people manager all rolled into one.

Your passion for customer service will aid you in developing partnerships that deliver for the customer as well as for the business. As a proud brand ambassador you will relish the opportunity to represent Virgin Holidays in a positive and enthusiastic way at all times.

Does this sound of interest to you? Think you could be our next store Manager? If so we would love to see your application.


The perks

Our pioneering spirit and passion keeps our brand vibrantly alive. That's why we give our people the rewards that they deserve. We have a whole host of benefits in place to help you enjoy life to the full, as well as a world of travel opportunities including up to seven flights a year to a wide range of fabulous Virgin Atlantic global destinations. We also offer a competitive benefits package including pension and private medical schemes, life assurance, child care vouchers and excellent discounts across the Virgin Group of companies. We appreciate that life is busy, so when operationally possible remote working is available.

Be you - our differences make us stronger
 
Virgin Atlantic and Virgin Holidays are equal opportunities employers and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Our aim is to employ people who reflect the diverse nature of society which is why we strive to provide an inclusive environment where individuality is celebrated and we can unleash the potential of our brilliant mix of people.
 
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To all recruitment agencies: Virgin Holidays does not accept unsolicited agency CVs. Please do not send unsolicited CVs to our job openings or to Virgin Holidays employees. Virgin Holidays is not responsible for any fees related to unsolicited CVs.



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Winner of 4 British Travel Awards in 2005.