Virgin Holidays Recruitment Agencies
Job Details

Meadowhall Retail Concierge

Ref 148464
Location Meadowhall  
Contract Type Permanent
Salary range £0-£20,000
Job Type Sales
Job Details

Salary: £15,269 per annum plus excellent benefits

Contract: Permanent 

Hours: 15 hours per week including a mixture of days, evenings and weekends

Location: Meadowhall - Standalone Store

Closing date:  This recruitment is carried out on a rolling basis so please apply as soon as possible to avoid missing out

In a nutshell

This role is "The Face of Virgin Holidays" for all our visiting customers. It is responsible for ensuring a consistently exceptional experience for each and every customer that visits our stores. Working as part of our standalone store team, the retail concierge will engage with our customers to understand their needs quickly and efficiently whilst maintaining excellent customer experience. This role will drive Net Promotor Score (NPS) and impact sales through delivery of the service proposition.

Day to day

  • Meet and greet all customers upon arrival and identifying needs within initial interaction.
  • Managing the end to end customer experience
  • Match individual customer needs to the relevant in store consultant
  • Manage customer booking process
  • Ensure customers are offered access to in store service proposition whilst waiting for an appointment or a consultant has become available
  • Distribute Customer Questionnaires and gather results
  • Work with Store Manager to ensure NPS and sales targets are met
  • Maximise margin of store through add on sales
  • Deal with customer service queries in a timely and efficient manner
  • Highlight any service issues which impact the customer experience to the Store Manager, making recommendations for how these can be resolved

About you

To be a success in this role we are looking for a candidate who shows a genuine enthusiasm and passion for providing a high standard of customer service at all times. We are looking for someone with a flexible attitude to their work, who is passionate in meeting customer demands with a "can do" attitude. You will need to have a genuine interest in our customers, and will always take personal responsibility whilst they wait to be seen by our Personal Holiday Advisors.

To apply for this role you will ideally have experience of dealing directly with customers, either face to face or over the phone. This role requires an excellent communicator with interpersonal, influencing and negotiation skills. So if you pride yourself on your communication skills and have the ability to organise your time effectively and prioritise tasks to ensure all situations are dealt with effectively why not apply today.

The perks

Our pioneering spirit and passion keeps our brand vibrantly alive. That's why we give our people the rewards that they deserve. We have a whole host of benefits in place to help you enjoy life to the full, as well as a world of travel opportunities including up to seven flights a year to a wide range of fabulous Virgin Atlantic global destinations. We also offer a competitive benefits package including pension and private medical schemes, life assurance, child care vouchers and excellent discounts across the Virgin Group of companies. We appreciate that life is busy, so when operationally possible remote working is available.

Be you - our differences make us stronger

Virgin Atlantic and Virgin holidays are equal opportunities employers and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Our aim is to employ people who reflect the diverse nature of society which is why we strive to provide an inclusive environment where individuality is celebrated and we can unleash the potential of our brilliant mix of people. 

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To all recruitment agencies: Virgin Holidays does not accept unsolicited agency CVs. Please do not send unsolicited CVs to our job openings or to Virgin Holidays employees. Virgin Holidays is not responsible for any fees related to unsolicited CVs.


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